If your item reaches you in a damaged state due to shipping, or there is another issue with your order, please notify me by Etsy Email within 24 hours of receiving it. Please do not ship it back to me as a return without contacting me first for return approval. Please take a photo of the packaging and damage, too, and include it in your message to me. Giving as much info as possible with your initial email is helpful. We will work out how to remedy this issue.

Full refunds for purchase price will be issued if there has been a mistake on my part. Refunds will not be given for slight variations. Every item is handmade & therefore, may be slight variations between every item, even between similar items. Keep in mind that colors seen in the pictures can vary from device to device. No refunds will be issued for color variations between the physical item and the pictured item (unless there is a big variation, like your item is supposed to say READ and it says WINE).
If you receive an item that is as ordered, and you simply want to return a non-custom item, then you pay the shipping cost to return it, and will receive a full refund of purchase price if the item is returned in its original condition.

In general, I don't accept returns on custom items. If you received the item you ordered, in the size, color scheme and spelling that you ordered, then a refund will not be given on your item. Please read through the item description and see all of the 10 photos within the listing of any item you purchase (from any Etsy shop, not just this one). This helps you to know what to expect, and if the size fits your needs. I lay out the dimensions, use photos with a pencil for comparison to size for a visual, and offer different sizes to fit each customer's budget and space / size needs. Please reach out to me with your specific situation, so we can discuss it. Thank you.

Sometimes you'll be given the option of the Seller or Standard Design (designed by me) & also getting a Proof / Buyer or Full Custom Design (you choose the letters). If you choose Seller/Standard Design, then you're trusting my creative eye & experience in designing your sign from my original photos. I create designs that fit with general look & feel of the over 500 sign samples shown throughout the listings in my shop. If you leave it up to me to design you signs, you'll get a sign that fits with the general feel of the rest of the signs in my shop, according to the notes that you leave when you check-out. Please select "Full Custom / Buyer Design" if you want to design your sign - or contact me first. Thanks so much!

When choosing a Proof/Buyer/Full Custom Design, I'll send you a letter sample conversation through Etsy, usually within 48-72 hours from when your order is placed. If you don't respond within 24-48 hours from when I send you the samples, then I'll move forward to complete your order in a timely manner, using the letters I have initially sent to you. Please check your Etsy message & respond promptly. I'll also email you through your regular email & direct you back to the original Etsy conversation I've sent to you. Your order comes with 3 complete mock-up changes. If more letter changes are needed after that point, then you may be charged $2.50-$3.75 per complete letter change. 99% of buyers take just 1-2 tries.

Etsy + My shop policies do not accept forced returns. If you return your item to me without first contacting me, then your item will not be refunded. Please contact me first before returning an item. I don't accept returns on custom items. Non-custom items may qualify for a return, when received in the original condition that it was shipped out to you, but again, please contact me, the seller, first, before forcing a return. Thank you!

I photograph all of the letters that I use on my signs.
I offer may different themes and color schemes. Please keep in mind that if you leave a note on your order requesting a specific theme, I'll do my best to use letters in that theme... BUT, the letters in the name or word you are ordering will dictate what letters I have available in that specific theme. If I'm unable to accommodate you completely on the theme you're wanting for your custom name or word - not able to do at least one letter in the theme you're going for, I'll then move on next to the color scheme you've chosen, and select letters appropriately. I'll contact you first, in the case that I have zero letters to fit your theme, to see if you wish to move forward.

If you order an item and select an option when you check out, but leave notes that indicate that you'd like something besides what you've ordered and paid for, I will message you in Etsy (and send a back up to your regular email) to clarify this discrepancy, see what you'd like and if you need to pay an additional amount. As of 12/15/21, if there is no response from you after 48 hours from when the message was sent, I will cancel and refund your order, as to not make you something you don't want.

Similarly, if I need to message you to clarify your order in any other way, if you've left information off of your notes, or other questions complete your order, but you don't respond within 48 hrs, we will cancel and refund.